{"id":304,"date":"2015-03-22T20:02:27","date_gmt":"2015-03-22T20:02:27","guid":{"rendered":"http:\/\/www.sarahlizzy.com\/blog\/?p=304"},"modified":"2015-03-22T20:06:05","modified_gmt":"2015-03-22T20:06:05","slug":"call-centring-to-dispose-of-sealions","status":"publish","type":"post","link":"https:\/\/www.sarahlizzy.com\/blog\/?p=304","title":{"rendered":"Call-Centring to Dispose of Sealions"},"content":{"rendered":"

Hello ladies (and some others, but I think this is going to be mostly of interest to women).<\/p>\n

If you are like me, you will be talking along to friends on Twitter, and someone you’ve never spoken to before will jump in to give you their very important insight<\/b>. Most often, these seem to be cisgender, heterosexual white men, i.e. the group in society most used to assuming their view of the world is right and proper<\/b> and that by imposing it on you, they are merely educating<\/b> you.<\/p>\n

This phenomenon is so common that it has a name: sealioning<\/a>.<\/p>\n

Arguing with these people tends not to work, they love arguing and eventually accuse you of being “illogical” or “emotional”, and declare themselves the winner. Asking them to go away doesn’t tend to work, because they just get cross.<\/p>\n

Well I’ve discovered how to deal with them, and so far it has been foolproof. Introducing, call-centring<\/b>.<\/p>\n

Here’s the idea: you respond to their tweets, but you don’t respond to THEM.<\/p>\n

I’ll show you an example. Let’s assume I’m talking to my friends about cats or something, and twitter user, @sealion_1990 jumps in:<\/p>\n\n\n
@auntysarah:<\/b> Oh wow, @my_friend just found this really nice picture of some kittens!<\/td>\n<\/tr>\n<\/table>\n\n\n
@sealion_1990:<\/b> @auntysarah Actually … sealion sealion mansplain sealion<\/i><\/td>\n<\/tr>\n<\/table>\n

Now we invoke the call-centre. They play the customer. You play the bored and indifferent call centre hold system\/computerised agent. Just like a customer service agent at a real call centre, IT IS VITAL TO STICK TO THE SCRIPT AND NOT ACTUALLY ADDRESS ANYTHING THEY SAY FROM NOW ON<\/b>. First inform them that they are in the queue:<\/p>\n\n\n
@auntysarah:<\/b> .@sealion_1990 Thank you for your unsolicited opinion. It has been placed in a queue for consideration. Your queue position is \u2026 9 billion.<\/td>\n<\/tr>\n<\/table>\n

Note the use of the .@ reply. This heightens the effect by humiliating them in front of your followers. They just don’t realise they’re being humiliated yet. What follows are actual responses to this technique, but I’ve changed the name. It helps to have a few pictures and vines on hand of you chilling, ignoring the phone, whatever. I keep a few stored ready to go.<\/p>\n\n\n
@sealion_1990:<\/b> @auntysarah it was solicited, otherwise you would not have posted it publicly for public response.<\/td>\n<\/tr>\n<\/table>\n

They often come out with something like this. DO NOT ENGAGE<\/b>, hold your position:<\/p>\n\n\n
@auntysarah:<\/b> .@sealion_1990 All our operators are busy ignoring other unsolicited opinions. Your opinion is important to us.
\n\"IMG_5091\"<\/a><\/td>\n<\/tr>\n<\/table>\n

Ooh, you aren’t playing his game. Now he’s getting irritated. He must sneer<\/b>.<\/p>\n\n\n
@sealion_1990:<\/b> @auntysarah I take it you have nothing intelligent to reply back to<\/td>\n<\/tr>\n<\/table>\n

The assertion that he is “intelligent” and you just don’t understand<\/b>. Silly little girl, you need to debate him on his own terms<\/b>. Not going to happen, time for another canned response:<\/p>\n\n\n
@auntysarah:<\/b> .@sealion_1990 Press 1 to hear a beep and 2 to hear a different beep. Your opinion is important to us.<\/td>\n<\/tr>\n<\/table>\n

Anyone sensible would realise you were mocking them. Anyone sensible would likely give up now, unless somehow their ego was wounded and demands redress!!!!!!<\/b><\/p>\n\n\n
@sealion_1990:<\/b> @auntysarah no intelligence. You do a good R2D2 impression though.<\/td>\n<\/tr>\n<\/table>\n

Let’s throw in a vine. I have one of me humming the allegro from Vivaldi’s Spring. You know, the one call centres always<\/b> use:<\/p>\n\n\n
@auntysarah:<\/b> .@sealion_1990 Please continue to hold. Your queue position is now\u2026 nine billion \u2026 and \u2026 one